Ensuring our client's security, privacy, and fraud protection is an ongoing process at Bank Midwest.
We understand you may have questions and concerns about merchant data breaches and how they may impact you. Please visit our Knowledge Center for additional information and answers to your questions. Rest assured that we are doing everything we can to protect you and your information.
We encourage our clients to monitor transactions on your account(s) on a regular basis and report any suspicious activity by visiting your local banking center or calling Client Services and Solutions at 800.867.2265. Below are some ways to help you monitor your accounts:
- Online banking
- Mobile banking on your iPhone, iPad and Android devices1
- TeleBank 24
- Credit card clients can visit mycardstatement.com
- Stop by your local banking center
Keep in mind that each debit and credit card we issue features Visa's Zero Liability Policy. The Visa Zero Liability Policy applies to all credit card and signature-based debit card transactions.2 It is our guarantee that you won't be held responsible for fraudulent charges with your card or account information.
Your peace of mind and protection are important to us. If you have any questions regarding security or fraud on your account and/or ATM/Debit/Credit cards please contact Client Services and Solutions at 800.867.2265. Associates are available between 7 am and 8 pm (CT), Monday through Friday, and between 8 am and 4 pm (CT), Saturday. To report a lost or stolen Debit or ATM card after hours, please call 866.392.9952.
1-Your mobile carrier's messaging and data rates may apply for mobile banking through your mobile device.
2-Visa's Zero Liability Policy covers U.S.-issued cards only. Does not apply to ATM transactions, certain commercial card transactions, PIN or other transactions not processed by Visa. You must notify Bank Midwest immediately of any unauthorized use. For specific restrictions, limitations and other details, please contact Bank Midwest.