An update on the CARES Act Economic Impact Payments program:

The U.S. Federal Government began distributing CARES Act “Economic Impact Payments” to eligible Americans. These payments, also referred to as “stimulus checks,” are intended to provide financial relief to individuals and families during the coronavirus pandemic.

Please take a moment to read the below information about the process for these payments:

  • The Internal Revenue Service (IRS) is solely responsible for the timing, amount and distribution of these payments, and has stated that payments will be sent in various phases over the course of many weeks into July 2020.

  • The IRS will distribute payments using the information they have on file for each eligible individual or family.

  • For most eligible recipients, payments will be deposited directly into the same bank account they most recently used to receive a tax refund or monthly Social Security payment.

  • Other recipients will receive paper checks in the mail, at the address that the IRS has on file for that individual.

  • Banks cannot (and therefore, do not) provide your personal account or address information to the IRS.

  • Direct deposits are posted for open accounts on the effective date set by the Treasury.

  • If your account was closed as of the effective date of deposit set by the Treasury, we are required to return your payment to the IRS. If you have an additional depository account with us that includes the same, identical signers as your closed account, we may be able to deposit your payment.

Below are commonly-asked questions that may be helpful as you determine if/when you will receive an Economic Impact Payment:

Am I eligible? If so, when will my payment arrive? Please contact the IRS.

Has my payment posted to my account yet? You can check your account from the comfort of your home.

If you expect to receive your payment via direct deposit:

  • Monitor your account and manage your day-to-day banking needs using our digital banking tools (online and/or mobile banking). If you are not currently enrolled in our online banking services, click here.

  • We encourage you to set up a direct deposit account alert to tell you when direct deposits post to your account.

  • The description of the deposit in your account will include the word “IRS.” It is important to note the IRS will use the same description for both the stimulus payment and income tax refund.
If you expect to receive your payment via paper check:
I have questions about the amount of my payment. How can I get help?
  • Visit the IRS website for information regarding eligibility, requesting, calculating and receiving payments.

  • You can check status of your payment, payment type (direct deposit or paper check) and whether or not you are eligible to set up a direct deposit at the IRS “Get my Payment” website.

  • Our associates do not have access to information about your Economic Impact Payment eligibility, timing or distribution as this information is determined exclusively by the IRS.
How can I protect my account against fraud? Read the below tips.
  • Check the IRS website for information about your payment status and account information.

  • Make sure your contact information is accurate in your account.

  • Remember, if we need to contact you, we will never ask for your personal or financial information through email, text or unsolicited calls. If you receive an email or phone call from someone who appears to be contacting you from our bank and they ask you for any of this information, do not provide it. Fraudsters have the ability to spoof emails and phone numbers.

  • Check out the Federal Trade Commission’s Coronavirus Scam Tips for tips on how to recognize potential scams and learn more about how to keep your information secure.

Stay-At-Home Orders & Our Commitment to You

Please be assured that despite the stay-at-home orders issued throughout our footprint, we remain available to serve you and your banking needs. Because banking is considered an essential business, we are exempt from this public order.

Our teams will continue to operate through our drive-thru services and on an appointment-only basis in the lobbies at our banking centers. We continue to practice the CDC’s recommended protocols for social distancing, personal hygiene and sanitization of our banking centers, including frequent cleaning of surfaces that are regularly touched. We take the health and safety of our associates and our clients very seriously, and are working to protect each of you while still meeting the banking needs of our communities.

What can you expect? 

  • Our locations with drive-thru capabilities will continue to serve you via our drive-thru lanes. If you have a specific need that requires you to visit us inside our lobbies, you can make an appointment to do so by calling your local banking center, or scheduling an appointment online.

Please note: If you are wearing a mask, please temporarily remove or lower it prior to entering a banking center for proper identification.

 

Resources For Clients During This Time

We would like to encourage you to use the below resources to meet your banking needs, as these resources best meet the CDC-recommended social distancing protocol:

  • Our digital banking tools allow you to bank with us when you want, where you want, 24/7. You can make deposits, pay bills, transfer money, pay people and more.If you are not currently enrolled in our online banking services, click here.
    After you sign up for Online Banking, you will be able to download our mobile app from your phone’s app store.
  • We would like to remind you that our ATMs not only dispense cash, most of our ATMs also take deposits. We are frequently cleaning and sanitizing our ATMs as an added measure of safety.
  • Our Client Services & Solutions team is available to you, six days per week during extended business hours. You can call them at 800.867.2265 from 7 am (CT) - 8 pm (CT), Monday through Friday and 8 am (CT) - 4 pm (CT), Saturday.
  • The night drops at our banking centers will be checked frequently throughout the day.
  • We would like to remind you that under no circumstances will we ask you for your full social security number, user name, password or PIN. Be aware that cyber criminals may prey on all of us during turbulent times. If you receive a call from anyone asking for this information, even if it appears to be from our bank, please do not provide it to them. Fraudsters have the ability to spoof phone numbers.
  • In order to keep you in the loop on changes during this time it’s important that we have your most up-to-date contact information, including your email address and phone number. Please log in to your Online Banking account and confirm that your contact information is correct. After you sign in, click on the “All” menu on the left side of the navigation bar, then click “Settings”, then “Email and Phone Numbers”. From here you can confirm the information is correct or change it. If you are not currently enrolled in our online banking services, click here. Or, you can call our Client Services and Solutions team at 800.867.2265 and they can help update your information.
  • Business operations continues as normal for all payment processing systems. We are fully equipped and prepared to operate and have robust business continuity plans in place. Our bank is working closely with payment processing networks; such as the Federal Reserve. Our clients should not expect interruptions to the payments systems, including the ability to send and receive payments such as Wires, ACH, or Card Processing.

 

A Reminder About Our Strength and Stability

You can rest assured knowing that you are banking with one of the strongest, most well-capitalized banks in the country. Our sound balance sheet, with nearly twice the regulatory-required capital levels and strong liquidity, positions us exceptionally well to withstand volatile market conditions. Please be assured your money is FDIC insured and very safe with us.

We remain fully committed to serving you and meeting all of your banking needs. We must all do our part to slow the spread of COVID-19, mitigating the risk of illness for you and our associates. Thank you for continuing to trust us with your banking needs.

If you or your business are experiencing financial difficulty due to the COVID-19 pandemic, please talk to us. We may be able to offer financial relief.

If you wish to learn more about COVID-19 and current guidance, please visit the Centers for Disease Control and Prevention COVID-19 page  or the World Health Organization’s COVID-19 page.

1National Bank Holdings Corporation (NBHC) numbers, as of 03/30/20. ©2020 NBH Bank, Member FDIC. Adequate capitalization requirement inclusive of 2.5% capital conservation buffer.