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Easy ways to reach us and get your questions answered.

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Call us Toll-Free:


You can reach our Client Services and Solutions specialists by calling 800.867.2265.

Associates are available:
8 am (CT) - 7 pm (CT), Monday - Friday
9 am (CT) - 2 pm (CT), Saturday.


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Our banking centers are happy to help, get started by visiting our locations page to search for a location near you.

Have you lost your debit card or suspect fraudulent activity on your card?

During business hours, please call our Client Services and Solutions team at 800.867.2265, or send us a secure message through Online Banking. After hours, call 800.867.2265 and select “Option 7” to speak with Client Support.

Please note, our after-hours team cannot order debit cards. You will need to call our Client Services and Solutions team during business hours at 800.867.2265 to order your new debit card

Write to Us

If you believe there is an error or are requesting information on your loan, write us at Bank Midwest, a division of NBH Bank, Attention: Loan Operations, PO Box 26528, Kansas City, MO 64196-6528. In your letter, give us the following information: your name and account number and a description of the error or a description of the information you are requesting.

Ask Us a Question

  • To ensure your account information is protected, sign in to Online Banking to send a secure message. If you do not have access to Online Banking, enroll today.
  • For general information, please review our Frequently Asked Questions.
  • If you still need assistance, call us at 800.867.2265 to reach a Client Services and Solutions specialist.

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